SMS Terms & Messaging Policy

Gemach Hub uses text messaging only to support loans you are already involved in. Messages are sent from a registered 10DLC (10-digit long code) number used exclusively by Gemach Hub.

Program description

The Gemach Hub notification program sends transactional (customer-care) messages only: borrow-request updates, loan approvals, pickup reminders, due-date and overdue reminders, return confirmations, and wait-list availability alerts. We do not send marketing, promotional, or fundraising texts through this program.

How you opt in

You provide express written consent by checking the SMS consent box when creating your Gemach Hub account or in your account settings, next to this disclosure:

I agree to receive transactional text messages from Gemach Hub about my loans, borrow requests, and pickups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. No marketing messages.

Consent is not a condition of using Gemach Hub or of borrowing anything. You can use every feature of the service without SMS. We record the date and time of your opt-in and of any opt-out.

Message frequency and cost

Message frequency varies based on your loan activity — typically fewer than 10 messages per month. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opting out (STOP)

Reply STOP to any message to stop all texts from Gemach Hub. You will receive one confirmation message, and no further texts. You can also turn SMS off at any time in your account settings. Opting out of SMS does not affect email or in-app notifications.

Help (HELP)

Reply HELP for assistance, or email support@gemach.thefrumdirectory.com.

Supported carriers

Messaging is supported on major U.S. carriers, including AT&T, Verizon Wireless, T-Mobile, and their affiliates. Carriers are not liable for delayed or undelivered messages.

Privacy

Mobile phone numbers and SMS consent are never sold, rented, or shared with third parties or affiliates for marketing purposes. Numbers are shared only with the messaging provider that delivers texts on our behalf, and with the specific gemach you are transacting with so they can coordinate a pickup or return. See our Privacy Policy for retention details; SMS consent and opt-out records are kept for at least 4 years.

Sample messages

• "Gemach Hub: Your request for 6 folding chairs from Kehillah Gemach was approved. Pickup details in the app. Reply STOP to opt out."
• "Gemach Hub: Reminder — 2 tablecloths are due back tomorrow. Reply STOP to opt out."